Refund policy

Every SĀNTI piece is made to order. Once you place your order, we begin making it in your size and in the print you chose, so we do not accept returns or exchanges for a wrong size or a change of mind.

Damaged, defective or wrong items: If your piece arrives damaged, misprinted, defective, or is not the item you ordered, contact us within 10 days of delivery at label.santhi@gmail.com. Include your order number and clear photos of the issue. Once we confirm it, we will send a free replacement. If a replacement isn’t possible, we will refund you in full. You do not need to return the original item.

Cancellations: You can cancel within 12 hours of placing your order. After that, your order is in production and cannot be cancelled.

Lost packages: If tracking shows your package was lost, or marked delivered but not received, contact us and we will make it right.

Refunds are issued to your original payment method.

For full details, see our Returns & Exchanges page.